Terms of Service

1. About Lazure

Lazure is an AI sales execution platform built by a small team based in India. We are in the process of incorporating Lazure as a private limited company in India; until incorporation is complete, the platform is operated by the founding team. All matters under these Terms — including consent, notices, and inquiries — are handled at praachi@lazure.io.

2. The Service

Lazure provides AI-powered sales execution tooling, including lead enrichment, qualification, routing, multi-channel outreach, scheduling, and meeting recovery. We may add, change, or remove features. Where a change materially reduces the Service, we will give reasonable notice.

3. Eligibility & account

• You must be at least 18 years old and able to enter into a binding contract under applicable law.
• If you use the Service on behalf of a company or other legal entity, you confirm you have the authority to bind that entity, and “you” means both you and the entity.
• You are responsible for your account credentials and all activity that occurs under your account.
• One account per individual user; do not share credentials. Notify us immediately of any unauthorized access at praachi@lazure.io.

4. Acceptable use

You will not, and will not allow others to:

• Use the Service for spam, harassment, or outreach that violates applicable law (including CAN-SPAM, GDPR, ePrivacy, CASL, TCPA, and the DPDP Act).
• Reverse-engineer, decompile, scrape, or attempt to extract our source code, models, or infrastructure.
• Resell, sublicense, or provide the Service to third parties without our written permission.
• Upload illegal, infringing, defamatory, malicious, or otherwise harmful content.
• Bypass access controls, rate limits, or security mechanisms.
• Use the Service to build, train, or improve a competing product.
• Misrepresent the source of any communication generated or sent with the Service.

5. Customer Data & ownership

You retain all rights to the data you submit, sync, or process through the Service (“Customer Data”). You grant Lazure a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, and display Customer Data solely as necessary to provide and improve the Service for you.

• You are responsible for ensuring you have the lawful basis and necessary consents for any Customer Data you provide.
• We process Customer Data as a processor on your behalf, per our Privacy Policy.
• We may use aggregated, de-identified usage data to operate, secure, and improve the Service.

6. AI features

Some features use large language models and other machine-learning systems (“AI features”). AI outputs are probabilistic and may contain inaccuracies. You are responsible for reviewing AI outputs before they are sent to a third party. We do not train our general-purpose models on your Customer Data; any optional fine-tuning is documented separately and requires your explicit opt-in.

7. Beta / Early Access

Features labelled “beta”, “preview”, “early access”, or similar are provided “AS IS” without warranties of any kind. They may be unstable, change, or be discontinued without notice. Do not rely on them for mission-critical workflows. We may collect additional usage data and feedback from beta features to improve them.

8. Intellectual property

• The Service — software, designs, content, models, trademarks, and documentation — is and remains the property of Lazure and its licensors.
• Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service.
• You retain ownership of Customer Data and of content you provide.
• Feedback you give us about the Service may be used by us without obligation or attribution.

9. Third-party integrations

The Service integrates with third-party platforms (e.g., Salesforce, HubSpot, Google Workspace, LinkedIn, Slack, email providers). Your use of those platforms is governed by their own terms. Lazure is not responsible for third-party platforms or their availability. If you disconnect or lose access to a third-party service, related Service features may stop working.

10. Fees & payment (when applicable)

• Plans, pricing, and billing cycles are described at the point of purchase.
• Subscriptions automatically renew until cancelled. You may cancel at any time to prevent future renewals.
• Fees are non-refundable except where required by law.
• We may change pricing or introduce new fees with at least 30 days' notice; changes apply at your next renewal.
• You are responsible for applicable taxes (including GST, where applicable), except those based on our net income.

11. Confidentiality

Each party will protect the other's confidential information with the same care it uses to protect its own (and no less than reasonable care), and will use such information only to perform under these Terms. Confidential information does not include information that is public, already known, independently developed, or rightfully received from a third party.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR FIT FOR YOUR INTENDED USE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.
• OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100.

These limits apply regardless of the legal theory and even if we have been advised of the possibility of such damages.

14. Indemnification

You will defend, indemnify, and hold harmless Lazure and its founders, contributors, employees, and contractors from and against claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data; (c) your violation of these Terms or applicable law; (d) your infringement of any third-party right.

15. Suspension & termination

• You may terminate at any time by closing your account.
• We may suspend or terminate your access for breach of these Terms, illegal or harmful use, non-payment, or where required by law, with reasonable notice where practical.
• On termination, your right to use the Service ends. We will retain or delete Customer Data per the retention rules in our Privacy Policy and any written agreement in force.
• Sections that by their nature should survive termination — intellectual property, confidentiality, warranties, liability, indemnity, and governing law — survive.

16. Governing law & disputes

These Terms are governed by the laws of the Republic of India, without regard to conflict-of-laws rules. Subject to the next sentence, the courts at the seat of Lazure's registered office in India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information. To the extent the parties agree to arbitrate, the arbitration shall be conducted in India in accordance with the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual consent, in English. No class actions.

17. Changes to these Terms

We may update these Terms as the Service evolves. Material changes affecting your rights will be announced at least 30 days in advance via email or in-app notice. Continued use after the effective date constitutes acceptance. If you do not agree, your sole remedy is to stop using the Service and close your account.

18. General

• Entire agreement. These Terms, together with our Privacy Policy and any written order form or addendum, are the entire agreement between you and Lazure regarding the Service.
• Severability. If any provision is held unenforceable, the remainder stays in effect.
• No waiver. Failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our consent. We may assign in connection with a corporate transaction.
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
• Headings. Are for convenience only and have no legal effect.
• English language. These Terms are in English; if translated, the English version prevails in case of conflict.

19. Contact

For any question, notice, or request under these Terms, write to praachi@lazure.io. We aim to respond within 7 business days.

See also: Privacy Policy.